I am comfortable in all stages of design, but as a designer, my forte is interaction design with a touch of service design—which for me means establishing the business challenge with data and user research/input, working with the right people to explore an array of options quickly, failing/learning/iterating/succeeding, and telling stories at whatever level is required to gather the necessary inputs to generate a successful product to the finish. The artifacts are entirely dependent on the team and situation—and never too precious to mark up or tear up and start fresh when called for. For the last year found myself surrounded with a whirlwind of pen and paper sketches: assumptions maps, blueprints, graybox sketches, whiteboard flows, storyboards, sketches, sketchnotes, and narratives to create powerful banker software over the last year.
- Large Intranet
- Small Mobile App
- Data Intensive App
- Loan Application (Not Online. I can discuss my toolkit of methods, deliverables, and some project work in person. My primary recent experience was creating an end to end loan application for real-estate secured loans up to $20M. "Users" were end customers, business bankers, and back of house loan processing, underwriting, closing, and documention.)