I build design systems & teams that stay tight under all conditions.
I led design across PayPal's most complex consumer surfaces, serving hundreds of millions of consumers across global markets.
My work is broader than well crafted experiences and screens. I create frameworks and canonize rituals so I can scale myself, and so the organization can build better and faster even when I am not in the room.
Bringing Coherence to a Company-Wide Reinvention
I built an operating model so 9+ teams could execute against a nascent product vision without fragmenting.
Asking Less to Get More
I proposed replacing a twelve-step data-collection gauntlet with a trust-first system that asked for information only in exchange for value.
The Notification Overload Problem
I uncovered a diffuse, ownerless, and insidious trust problem, made it visible, and created governance to keep it solved after I left.
A design leader with 25+ years of experience. I thrive at an intersection of systems thinking and organizational complexity: bring me in when your scope is large, your organization is in motion, the stakes are high, and you need your team tuned and motivated.